Workplace conflict prevention & management
- Understanding the organization’s structure and modus operandi
- Understanding the organization’s culture
- Learning different communication channels
- Evaluating visible and invisible conflicts
- Designing prevention and resolution methods
- Implementing resolution mechanisms
Preventing and managing conflict with suppliers
- Understanding the dynamics between the organization and its suppliers
- Prioritizing the organization’s interests
- Translating those interests in contractual language
- Evaluating problems’ frequency and determining the cause
- Implementing and supporting policy change regarding ADR methods in all agreements
- Understanding HR policy
- Defining who the organization’s representatives
- Defining channels of influence
- Assessing needs
- Designing and delivering appropriate training
- Following – up, consulting when necessary
Benefits of resolution processes in the workplace
- saving time – money – profits
- improving commercial, customer and workplace relationships
- innovation, exposure
- gaining critical information
- satisfied customers, employees, suppliers
- avoiding diversion from main goal
- avoiding defamation