Workplace conflict prevention & management

  • Understanding the organization’s structure and modus operandi
  • Understanding the organization’s culture
  • Learning different communication channels
  • Evaluating visible and invisible conflicts
  • Designing prevention and resolution methods
  • Implementing resolution mechanisms

Preventing and managing conflict with suppliers

  • Understanding the dynamics between the organization and its suppliers
  • Prioritizing the organization’s interests
  • Translating those interests in contractual language
  • Evaluating problems’ frequency and determining the cause
  • Implementing and supporting policy change regarding ADR methods in all agreements

Training of employees

  • Understanding HR policy
  • Defining who the organization’s representatives
  • Defining channels of influence
  • Assessing needs
  • Designing and delivering appropriate training
  • Following – up, consulting when necessary

Benefits of resolution processes in the workplace

  • saving time – money – profits
  • improving commercial, customer and workplace relationships
  • innovation, exposure
  • gaining critical information
  • satisfied customers, employees, suppliers
  • avoiding diversion from main goal
  • avoiding defamation